FAQ about Window Cleaning


Q. How often should I have my windows cleaned?

A. At The Glass Cleaners we are pleased to offer a flexible cleaning schedule to meet your individual needs. We recommend at least once a year for an interior cleaning unless you smoke in your home, have small children, or pets. In this case, we can work with you to maintain highly exposed windows on a regular basis. For an exterior cleaning our recommendation is two to four times per year. We advise our customers that it is best to not go over six months without an exterior cleaning. Generally we observe that those who sign up on a quarterly exterior schedule prefer to have the interior done twice a year, whereas our customers who are on a bi-yearly exterior cleaning prefer to have the interior done but once a year.


Q. What is the difference between a first time cleaning and a regular cleaning?

A. If The Glass Cleaners has never cleaned your windows before we consider it a first time cleaning. We also consider any exterior windows that have not been cleaned in six months or more to be a first time cleaning. A first time cleaning includes taking off any screens, cleaning them, and their frame. We continue onto the window panes and they are scrubbed and razored if need be to clear the pores of any dirt or paint overspray to make them smoothe again. The window tracks and sills are also included in the cleaning as well as the window frame. A regular cleaning includes everything of a first time cleaning but does not involve scrubbing and razoring because build up has not accumulated. We typically do not offer any discounts on first time cleanings but we are glad to help you save money by signing up on our recurring schedule.


Q. What does your cleaning cost?

A. Unlike some of our competitors, our fees are by the window, not per hour. Depending on the type of windows you have and the landscaping surrounding your home, our prices vary house to house, window to window. Please call The Glass Cleaners today at 123456789 to schedule a free estimate.


Q. Why should I have both the inside and outside cleaned at the same time?

A. We strongly recommend doing both the inside and outside at the same time for a first time customer to see the full effect of a perfectly cleaned window. A smear or smudge on the inside not cleaned by a professional could leave you dissatisfied with your service. You will be amazed at the difference it makes!


Q. Why do I need to hire a professional to have my windows cleaned?

A. Regular professional cleaning prevents your windows from becoming etched or pitted over time. Pollution is a window's worst enemy, resulting in pitting and once the damage is done the only solution is expensive window replacement. Professionals clean without leaving streaks or residue behind and have a trained eye for faulty windows. Hiring a professional also results in a time savings for you. We have all the right equipment to accomplish the job at a much faster pace with amazing quality.


Q. My windows are tinted. Will cleaning damage my expensive tint?

A. No. We recommend following your manufacturer’s instructions for a drying period after having your windows tinted. We do not use any products containing ammonia and therefore your window cleaning will not affect the tinting.


Q. What are foggy windows?

A. A fogged window is the result of a broken seal. Broken seals can happen in a number of ways such as foundation settlement or extreme changes in weather. Upon an initial cleaning, you can expect that we will be checking for any "foggy windows" and also faulty seals. Should we find one, these are protected under most warranties and a prompt repair could save you costly window replacements in the future.


Q. Do you bring your own equipment and supplies?

A. Yes, including ladders, we provide all necessary equipment and supplies.


Q. How is an interior cleaning conducted?

A. For an interior cleaning it is also important to know that water will not be splashed about as to harm draperies or flooring. On the interior of homes, we dry as we go and the amount of water used is minimal. Our new customers are always surprised at how clean the procedure is and we encourage you to watch our technicians so any fears you may have can be eased.


Q. My carpet is lightly colored and I am concerned about staining. What if dirt or mud is tracked into my house?

A. For your protection, our technicians remove their shoes when indoors. We have equipment used especially for interior cleanings to help preserve your home.


Q. How many technicians will be on the premises while my windows are being cleaned?

A. Typically, for an average sized home, we operate with a two-man crew.


Q. Do I need to be home while you are cleaning my windows?

A. You are only required to be home when we are cleaning your interior windows. For your convenience, we leave the decision up to you if you would like to be present for an exterior cleaning.


Q. What is your cancellation policy?

A. At The Glass Cleaners, we believe our customer is top priority. Should for any reason, you have to cancel an appointment, just give us a call and we will gladly reschedule at your next convenient time. If for any reason, the cancellation is on our part, then we will make every possible attempt to reschedule your service for the following day, including a weekend day, if necessary.


Q. What area do you service?

A. At The Glass Cleaners we are proud to be available throughout the Sunshine Coast, Brisbane and Gold Coast areas.. If for any reason you have any questions please do not hesitate to contact us at123456789.

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